All orders including online, phone, mail-in, fax, and custom checkout links constitute a binding agreement by you to abide by these terms and conditions. The following terms and conditions, along with all other terms and legal notices located on this website (collectively, “Terms”), govern your use of this (the “Website”).  If you do not understand and agree to be bound by all terms and conditions, do not use this website, or place an order.

Restrictions Regarding Materials:
All information, documents, software, images, photographs, text, services, and other similar materials (collectively, “materials”) contained in this website are provided by this site or its third-party manufacturers, authors, developers, and vendors (“third-party providers”) and are the copyrighted work of the third-party providers. Except as stated herein, none of the materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or otherwise, without the prior express written consent of the site administrator or the third-party provider. No part of this website, including logos, graphics, sounds, or images may be reproduced or retransmitted in any way or by any means without the prior express written consent. You also may not without this site's administration's prior express written consent, "mirror" any materials contained on this website on any other server.

Privacy Policy/ Security Policy:
We do not give out any information you exchange with us. As always, the privacy and security of your personal information is our number one priority. The transfer of sensitive information between you and this website is protected by the highest standard of encryption technology available on the internet, SSL (Secure Socket Layers). SSL enables the creation of a secure "conversation" between your browser and our secure e-commerce servers.
When you place an order, all of your information is encrypted for the transfer to and from your browser to our servers via the internet. While this “conversation” could potentially be overheard, it cannot be decrypted. Furthermore, all customer data we collect is protected against unauthorized access once received within.

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Purchasing and Ordering Disclaimer: Terms and Conditions.
 In purchasing a product online, by phone, fax, mail-in, or via a custom checkout link, you understand and agree to the terms below. If you do not understand and agree with these terms and conditions, do not place an order. We are not responsible, and no refund will be processed for any incorrect diagnosis that you or your third party has made.

Errors on Our Site:
Prices and availability of products and services are subject to change without notice.  We reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including after an order has been submitted whether the order has been confirmed and your credit card charged or not. If your credit card has already been charged for the purchase and your order is canceled by us due to a website error, we will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Fraud Prevention: Orders over $500 may require additional verification from the customer.  This may include a photo I.D., a signature, or any other verification we feel necessary to verify the order is approved by the cardholder and is not fraudulent. We reserve the right to deny any order if the order does not pass our internal and/or third-party verification process.

Phone Orders: All phone orders are recorded and are subject to the same terms and conditions stated on this page. Customers are notified of the terms and conditions regarding special orders, backorders, made-to-order, or electrical and gas parts at the time of their order. Customers MUST agree to these terms and conditions before an order is taken and processed.  If these terms and conditions are not agreed to, the order will be canceled and will not be processed.

Your responsibility. You have sole responsibility for the use of the products you purchase through this website.  In no event shall we be liable to you about the products, or your use, misuse, or inability to use the products, for any (1) indirect, punitive, special, exemplary, incidental, or consequential damage (including loss of business, revenue, profits, use, data or other economic advantages).

Part installation of genuine, replacement, or generic parts: If you are not a licensed, qualified technician, you are responsible for hiring a qualified service company to install it for you. Do not attempt to install parts you are not qualified to install. Injury, damage, or an electrical short to the part or other parts can occur for which we are not liable. No warranty, exchange, or refund will be given for any electrical part that was installed by an unlicensed, unqualified individual or repair company.

Shipping Days: Parts are shipped Monday through Friday excluding holidays. Shipping times are based on normal business days.  Next-day and 2^nd-day air orders must be received by 10:00 AM to make our shipping cut-off time. In some cases, we can ship your order as late as 5:00 PM EST. Please call if you need a specific delivery time before placing your order. Due to the nature of rush orders, next-day, and 2^nd-day air orders are not guaranteed by Expert Appliance. We are not responsible for the delay caused by the shipping company. IMPORTANT: We try our best to ship orders on time. However, when selecting your shipping options, please be advised that these delivery times are from the time of shipping, not from the time the order was submitted. Please understand that it takes time to receive the order, verify parts, process the payment, pick your order from the warehouse, properly pack it in a box, label it, get it ready for the shipping carrier, and for them to pick up the package.

Delays in Shipping: In no event shall this company be liable for any damage or loss of monies you may incur caused by delays in shipping and or delivery of products ordered. Shipping problems do occur, however, are rare. Deliveries can be delayed by back orders, special orders, made-to-order, and out-of-stock parts. Orders can also be delayed due to rural addresses, weather, holidays, or other reasons by the shipping carrier.

Damage in shipment: If you receive a damaged part and the box or packaging is damaged, bent, wet, etc. we must be notified within 7 business days from the date of delivery. To file a claim for damage caused during shipment, you must keep the original box and packaging materials. A claim cannot be filed with the shipping carrier outside the 7-day window and/or without the original box and packaging materials as the shipping carrier will require photos of the damaged box, packing materials, and merchandise. The shipper may also want to come out to the delivery address and inspect and/or pick up the package. If we are notified after the 7-day window and/or you no longer have the original box and packing materials, a claim cannot be made. If you still have the original box and packing materials and it is still within the 7-day window, please send an email to customerservice@expertappliance.com to file a claim.  In this email, please include your first and last name, and order number along with photos of the damaged box or packing materials. Please also include photos of the damaged merchandise. We will then file a claim with the shipping carrier. Denied damage claims by the shipping carrier will result in a recharge of the original order total. Unpaid balances will be turned over to the collections department.

Failed Delivery Attempt or Delivery Refusal:  Failed delivery attempts, delivery refusal, or deliveries lost or stolen after delivery to the address provided on your order will not be given any refund, reshipment, store credit, or exchange. We are not responsible for deliveries that are delivered to an incorrect address due to an incorrect address provided by the customer. If the shipper tries to deliver the item/s and the package is refused or no one is available to accept delivery after 3 attempts, the shipper will return the parts to us. The shipper charges us both ways for this. We can reship the parts again to you for the cost of the additional shipping. Orders that qualified for free shipping will be void.

Overseas Delivery: We are not to be held responsible for lost packages by a mail carrier outside the 50 states. We are also not responsible for delays in delivery, or any additional fees charged by customs. Any parts that are delivered outside the 50 states are non-returnable.

Shipping Cost:
If you are ordering a compressor, coil, or any other heavy or bulky part, there could be an additional shipping charge. You will be notified of any additional costs which must be approved before your order is processed.

Special Order and Made to Items/Parts: Special and made-to-order parts will be charged at the time your order is received and before it ships. Special and made-to-order parts can take anywhere from 14-90 days before your parts ship.  This applies to all orders including online, phone, mail-in, fax, and custom order links. You will be notified of any additional fees for your approval before your order is processed. No credit will be given on canceled special and made-to-order parts. Special and made-to-order parts cannot be returned under any circumstance only exchanged if found to be incorrect or defective.  If you receive an incorrect or defective part, you must contact us within 7 business days from the date of delivery of your part.  You must contact customerservice@expertappliance.com  or call 1-603-367-3611.

Incorrect Part Ordering: In no event shall we be liable for any damages, credit card chargebacks, or loss of monies you may incur caused by incorrect part ordering due to any misdiagnosis by you or a third party.  Any order placed that is not correctly filled out will be automatically corrected for you. Example: If you order a part online and enter the incorrect price, no price at all, or choose an incorrect shipping method, you will be contacted for your approval before your order is processed. Once approval is given by phone, text message, or email, your order will be processed.

Payment By Check: All checks are verified through a third-party check verification service before an order is shipped. If a check cannot be verified there will be a 2-4 business day processing time before any shipment is made. This includes all expedited shipments as well. Returned checks can be accessed at a fee of double the face value along with any other bank charges that we may incur. Checks returned for insufficient funds, stop payment or closed accounts will be collected by us and/or other outside collection agencies. Returned checks for any reason will be assessed as an additional $50.00 fee plus applicable sales tax for each check. These checks may be collected by an outside collection service. Applicable collection charges assessed will be charged. We aggressively pursue fraud with local law enforcement agencies.

Pricing and charges: All prices are subject to change without notice. Every effort will be made to ensure the accurate pricing of the products featured on our website. In the event, a part or accessory is ordered, and our listed price has changed to a higher amount due to a special order or the parts have been updated very recently by the manufacturer, you will be notified before your order is processed. Note: your updated price along with any additional terms which you have agreed to by phone, email, or text message will be shown on your invoice sent by email.

Charge Backs or Stop Payments: Any chargeback or stop payment will be forwarded to our internal and third-party collecting agencies. Chargebacks and stop payments will be accessed with a minimum fee of $75.00.

Online Orders Placed on Hold. If you receive an email, text message, or phone call stating that your order has been placed on hold, this does not mean that your order has not been processed, reserved, or special ordered. This is just a courtesy follow-up with an estimated date of delivery.
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Return and Cancellation Policies: Our primary goal is to ensure the customer receives the correct genuine replacement parts before an order is processed. We provide you with an easy way to acquire parts as a do-it-yourselfer. We want to make your return process as easy as possible and work with you to resolve this. We will accept a return if the parts are unused, in their original packaging, and have been determined to be shipped in error by us. You must allow us to determine if we have made a mistake so we can correct this at no cost to you. Example: You ordered a light switch, but you needed a motor. This is not our mistake. Contact customer service for more information on how to exchange this. NOTE: Some parts look or are installed differently from the original due to design changes and updates made by the manufacturer. A part that has been updated in design by the manufacturer is not considered an incorrect part.  Updates are made to parts due to design changes or improvements to the part quality. Part numbers can also change. If the part we sent looks different from the original and you are unsure the part will fit, call us or email us and we can help verify this. You may have the correct part or the only part available for your model. Please be aware that some parts are not able to be returned in this type of industry. In some cases, we will offer you store credit on non-qualified returns or cancellations. Even certified licensed contractors are unable to return certain parts to the manufacturer. We cannot resell non-returnable parts due to the safety risk to other end users. These include electrical and gas parts. This is an “Industry Standard Policy”.

If you receive an incorrect part or have any questions about how to return a part, you MUST contact RETURNS@EXPERTAPPLIANCE.COM for the RMA number as no package will be accepted without an RMA number on the box.  This RMA request must be made within 7 business days of the delivery of your order to qualify for credit. All qualified returns must be received within 14 days of purchase and must be inspected for use or damage. All returned packages should include insurance to cover possible damage in shipment. We are not responsible for a return that is received damaged by the shipping company and/or incorrect packaging by the customer. Special and made-to-order items cannot be returned. They can only be exchanged if they have been determined by us to be incorrect or defective. You will then be charged a 50% restocking fee minus shipping. Returning an item without an RMA number from the customer service department with instructions on where to return it will void any credit or exchange. Credits can take up to 30 days. In some cases, you may also have the option for a store credit for the total amount of your return, saving the 50% restocking fee and shipping. Store credit must be approved by the returns department. If you are issued store credit you will be given a store credit number by email for you to use on other parts at any time. This does not apply to special and made-to-order items.

Non-Returnable Parts: Electrical and gas parts. Electrical and gas parts include but are not limited to any part that requires electricity or gas connection to work or has a wire/s, wire connection, or terminal on the part. This also includes any part that has a partial wire or wire connection. Other examples: pump and motor or blade and motor. The blade has no electric part, but the motor does, and it is sold together. These parts cannot be returned under any circumstance, only exchanged if defective or it has been determined by our research department that we shipped the incorrect parts based on your original order and the model and serial numbers provided when your order was placed.  

Other Non-Returnable Parts: Some examples of non-returnable parts include but are not limited to: bi metals, boards, bulbs, burner blocks, burners, Cal rods, cam stats, capacitors, circuit boards, clocks, coils, coil kits, cold controls, compressors, condenser coils, condenser fan blades, contactors, control panels, controllers, conversion kits, custom made filters, cutting grids, defrost boards, detergent cups, detergent dispensers, door hinge, door hinge components, door gaskets, door seals, draft inducer motors, draft motors, electrodes, elements, evaporator coils, exhaust motors, fan centers, flame sensors, fuses, gas valves, harness, heaters, heat exchangers, icemakers, igniters, ignition boxes, ignition controls, ignition modules, ignitors, inducer motors, limits, limit controls, magnetrons, manifolds, motors, overloads, pilots, pilot generators, pressure switches, pressure valves, pumps, regulators, relays, restring kits, reversing valves, sequencers, sockets, solenoids, sparkers, spark modules, stats, switches, thermals, thermal cutouts, thermal kits, thermal limits, thermocouples, thermostats, time delays, timers, touch pads, transformers, valves, wig wags.

Returns of electrical, gas, and non-returnable parts will not be processed. Any installed, used, scratched, or damaged parts by the consumer cannot be returned. Special and made-to-order parts cannot be returned or canceled under any circumstance once placed. Parts that are no longer available/obsolete cannot be returned.

Cancellation Policy: An order for products or services represents a commitment on the part of both the customer and the supplier.  Processing an order requires an allocation of time, processing fees charged by the credit card processor/bank, and other resources unseen to the customer. We employ the following order cancellation policy. Cancellations must be done within 1 hour of the order being placed and be done before 2 PM EST on the date your order was placed online or by phone. Cancellations can take 7 days business days before any credit or refund to a credit card or check can be issued. We reserve the right to refund the purchase in the form of store credit. This does not apply to special and made-to-order parts. No cancellations will be accepted due to shipping delays caused by the shipping carrier, shipments that went ground instead of rush, or incorrect delivery address information given by the customer. We will reship another order at no charge if the delay was determined to be our mistake. Parts that are being reshipped must be in stock. In no event shall we be liable for losses caused by the shipping carrier. UPS, USPS, FED EX, etc. If you need to cancel an order before it has been shipped, pending shipment, and/or before it has been processed there will be a charge of $30.00. Note: if it has shipped, you must follow the return policy guidelines and instructions listed above.

SPECIAL AND MADE TO ORDER ITEMS/PARTS: Special order parts including made-to-order parts made with the factory and/or the manufacturer cannot be canceled under any circumstance. No refund will be given for special orders, made-to-order, and back-ordered parts.

Chargebacks: Chargebacks will be accessed a collection fee of 100% of the original purchase amount.

Part Warranty-Defective Parts: This is very rare, being that we sell high-quality parts. If you do have a defective item, please see our part warranty section for more details and where you can file a claim.

Limited Part Warranty: Parts carry a limited 1-year warranty from the date of purchase. Electrical parts carry a full 30-day warranty from the date of purchase if a qualified licensed repair company has installed them. This must be verified with an invoice from the repair company that did the first and original installation, not after an unlicensed individual has attempted and failed to install them. No warranty, exchange, or refund will be given for any electrical parts that were installed by an unlicensed individual or repair company. If the parts were initially installed by a qualified licensed technician, they must be returned within 30 days for exchange only. These parts must accompany the original packing materials. They must be returned first for inspection for damage, power surge failure, misuse, or improper installation. If this is found, the warranty will not apply, and no refund will be given. Parts that are determined to be defective after 30 days for up to 1 year from the date of purchase will be replaced at a charge to the customer of 50% off the purchased price. Shipping and handling charges will be additional.

Compressors: To file a warranty claim on a compressor with the manufacturer you will first need a repair invoice with letterhead from the authorized technician or licensed service company that states the following: 1.) Date of installation. 2.) Detailed problem with the installation (Pictures can speed up the warranty process). 3.) Type of freon used for the installation. 4.) Method and length of the vacuum put on the compressor before start-up for the first time. 5.) List of low-side and high-side pressures noted after installation or while experiencing the issue. 6.) The technician's final diagnosis along with the symptoms experienced with the new compressor. 7.) Photo of the model and serial numbers of the unit where the compressor was installed in. NOTE: Without providing all this information we cannot process a warranty claim on compressors.

Non-Electrical Parts: Non-electrical parts carry a full 30-day warranty from the date of purchase, they must be returned within 30 days as defective items for an exchange only.  They must be returned first for inspection for damage, misuse, or improper installation. If this is found, the warranty will not apply, and no refund will be given. Parts that have been found to be defective after 30 days for up to 1 year from the date of purchase will be replaced at a charge to the customer of 50% off the purchased price. Shipping and handling charges will be additional. To return defective material must contact customerservice@expertappliance.com

Parts that are no longer available/obsolete per the manufacturer: Parts that are no longer made or available carry no warranty and are sold as-is.

---- All terms and conditions stated on this page are what you have agreed to by ordering online, by phone, mail-in, fax, or by custom order link.

UPDATED: April 01, 2022