1 YEAR LIMITED PART WARRANTY
Part Warranty-Defective Parts: This is very rare, being that we
sell high-quality genuine OEM parts. If you do have a defective item, please see our part
warranty section for more details and where you can file a claim.
1 Year Limited Part Warranty: Parts carry a limited 1-year warranty from the date of purchase.
Electrical parts carry a full 30-day warranty from the date of purchase if a
qualified licensed repair company has installed them. This must be verified with
an invoice from the repair company that did the first and original installation,
not after an unlicensed individual has attempted and failed to install them. No
warranty, exchange, or refund will be given for any electrical parts (or any
part that has any electrical connection) that were
installed by an unlicensed individual or repair company. If the parts were
initially installed by a qualified licensed technician, they must be returned
within 30 days for exchange only. These parts must accompany the original
packing materials. They must be returned first for inspection for damage, power
surge failure, misuse, or improper installation. If this is found, the warranty
will not apply, and no refund will be given. Parts that are determined to be
defective after 30 days for up to 1 year from the date of purchase will be
replaced at a charge to the customer of 50% off the purchased price. Shipping
and handling charges will be additional.
Compressors: To
file a warranty claim on a compressor with the manufacturer you will first need
a repair invoice with letterhead from the authorized technician or licensed
service company that states the following: 1.) Date of installation. 2.)
Detailed problem with the installation (Pictures can speed up the warranty
process). 3.) Type of freon used for the installation. 4.) Method and length of
the vacuum put on the compressor before start-up for the first time. 5.) List of
low-side and high-side pressures noted after installation or while experiencing
the issue. 6.) The technician's final diagnosis along with the symptoms
experienced with the new compressor. 7.) Photo of the model and serial numbers
of the unit where the compressor was installed in. NOTE: Without providing all
this information we cannot process a warranty claim on compressors.
Non-Electrical Parts: Non-electrical parts carry a full 30-day warranty from the date of
purchase, they must be returned within 30 days as defective items for an
exchange only. They must be returned first for inspection for damage,
misuse, or improper installation. If this is found, the warranty will not apply,
and no refund will be given. Parts that have been found to be defective after 30
days for up to 1 year from the date of purchase will be replaced at a charge to
the customer of 50% off the purchased price. Shipping and handling charges will
be additional. To return defective material must contact
customerservice@expertappliance.com
Parts that are no longer available/obsolete per the
manufacturer: Parts that are no
longer made or available carry no warranty and are sold as-is.